Revolutionizing Telecom Customer Experience

A cutting-edge, low-code generative AI platform tailored for the telecom industry, revolutionizing customer experience and operational efficiency.

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Key Offerings

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AI Virtual Agent

24/7 digital-only assistant bypassing traditional contact centers. Provides omnichannel support with multilingual capabilities, ensuring a consistent brand image

35%

issue resolution at first digital touchpoint

25%

reduction in complaints and churn

20%

revenue boost via self-service upsells

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AI Agent Assist

AI co-pilot boosting agent productivity and job satisfaction. Leverages existing knowledge bases to provide real-time contextual assistance, improving first-call resolution

40-70%

faster issue resolution time

30%

increase in first call resolution rate

50%

reduction in new agent training time

Platform Features

Human Oversight

Conversation classification filtering
Batch interaction summarization
Customizable analytics dashboard
Sentiment analysis

Robust Guardrails

Data privacy protection
AI reliability measures
Conversational quality control
DLP and GDPR compliance

Knowledge Management

Intelligent information ingestion
Retrieval-Augmented Generation
High-accuracy information retrieval
Automatic knowledge updates

Why Choose TelcoBot.ai?

Telecom-Focused

I Purpose-built for the telecom industry

I Deep understanding of telecom challenges

Cutting-Edge Tech

I Advanced AI and NLP capabilities

I Continuous innovation

Production-Ready

I Emphasis on safety and accuracy

I Designed for real-world deployment

Flexible Partnerships

I Co-Create, Fully-Managed, or Self-Managed

I Tailored to your needs and resources

Get in Touch

TelcoBot.ai LLC

1209 N Orange Street,
Wilmington, Delaware 19801, US

info@telcobot.ai

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